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Terms & Conditions

Welcome to The Real You Clinic. This page provides you with our Terms & Conditions, Privacy Policy, Cookie Policy, and Complaints Procedure, ensuring a transparent and trustworthy relationship with all our clients.

Terms & Conditions

Regulation and Licensing:

    • The Real You Clinic is dedicated to providing top-tier aesthetic treatments, strictly adhering to the standards set by regulatory bodies such as the Care Quality Commission (CQC) and the General Medical Council (GMC). This adherence underscores our commitment to medical excellence and patient safety.

Treatment Suitability and Expectations:

    • Prior to any treatment, a thorough consultation is conducted to assess its suitability for each individual client. This step is crucial to understand the specific needs and to set realistic expectations for the treatment outcomes. It is important to note that results may vary between individuals due to various factors.

Consent and Confidentiality:

    • Written consent is mandatory for all treatments. This process ensures that our clients are well-informed about the procedures they will undergo. Confidentiality is a cornerstone of our practice; we guarantee that all personal information and treatment details are kept private, only used for the purpose of delivering and improving our services.

Appointments & Cancellations:

    • We require clients to schedule appointments in advance. In the event of an inability to attend a scheduled appointment, a notice period of at least 48 hours is requested for cancellations or rescheduling. Late arrivals (15 minutes or more) or missed appointments may lead to forfeiture of deposits or incurred charges.

Pricing and Liability:

    • All treatment prices are clearly stated and are subject to change based on individual requirements and treatment complexity. The clinic aims to provide the most effective treatment within the stated price range, however, it is important to acknowledge that complications, while rare, can occur and the clinic’s liability in such instances is limited.

Statutory Rights:

    • Clients have a statutory right to access the personal data held by us. For security reasons, requests for personal data must be made in writing. This policy is in place to safeguard client information and may involve verification of identity and an administrative fee.
Privacy & Security Policy

The Real You Clinic is committed to protecting your privacy. Our policy covers:

Data Collection and Sharing:

    • Our website collects only essential personal data, primarily through registration or contact forms, to ensure an efficient user experience.
    • The data collected is treated with the utmost confidentiality and security. Our record keeping is modern, digital and secure.
    • Sharing of information is limited to necessary third parties for processing or as mandated by law. We do not sell or indiscriminately pass your information to unrelated third parties.

Email Communications:

    • Those who subscribe to our e-newsletters will receive updates about our products or services. We aim to avoid spam, ensuring that our communications are purposeful and not excessive.
    • Our subscription process employs a double opt-in mechanism for verifying consent.
    • Unsubscribing is straightforward, accessible through a link in each newsletter, which immediately removes you from the mailing list.

Website Tracking:

    • We utilise tools like Google Analytics to monitor visitor interactions on our website, aiding in the enhancement of user experience and site functionality.
    • This tracking is anonymous, gathering data such as page visits, duration of stay, and exit points, without collecting personal details.
    • Such data is vital for improving the user-friendliness and efficiency of our website.

Site Security:

    • The security of our site and the safeguarding of your personal data are paramount. Our website is secured using the latest in encryption and protective measures.
    • Ongoing updates and maintenance are conducted to assure high-level security against unauthorised access.
    • Users are also advised to contribute to this security by creating strong passwords and keeping their login information confidential.

Linked Websites:

    • Our website may include links to external sites. We are not accountable for the privacy practices of these sites.
    • We encourage users to be mindful when they leave our site and to read the privacy statements of any other site that gathers personally identifiable information.

General Site Security:

    • We employ robust encryption and secure server hosting to protect against unauthorised access.
    • Users are advised on best practices for maintaining the security of their personal information, such as using complex, unique passwords.
    • For queries or concerns about data security, users are invited to contact us through our provided channels.
Complaints Procedure

If you have any concerns about our services, we encourage direct communication to resolve issues promptly and effectively. Detailed instructions are provided for lodging a complaint and the response process.

All contact must be made by emailing us at info@realyouclinic.com with the details of your concern, including the date and time of your appointment. Upon receiving your email, we will acknowledge its receipt within 2 working days, either by phone or in writing.

We strive to thoroughly investigate and respond to all complaints within 20 working days. In the event that we require more time to resolve your issue, we will inform you with a written update confirming that your complaint is still under active investigation.

Cookie Policy

Our website uses cookies to control certain site functionality. A cookie is a small data file, stored on the visitor’s computer which identifies the computer to the site and is used to control access to the site content and other functionality such as the ordering process.

Types of Cookies Used:

  • Session Cookies: Temporary files for your current browser session, deleted upon closing your browser.
  • Persistent Cookies: Remain on your computer to identify it on future visits, managing your user experience.
  • Tracking Cookies: Employed for statistical analysis of site visits (Google Analytics), without storing personal identification information.

Specific Cookies:

These cookies play a crucial role in providing a seamless user experience and valuable insights for site improvement, without storing any personal identification information. _utma, _utmb, _utmc, _utmz, utmv: Detailed information about each cookie’s purpose and duration:

 

  • _utma: This persistent cookie tracks the number of times a user visits our site, noting the time and date of the first and last visits. It expires 24 months after the last visit.
  • _utmb and _utmc: These session cookies work in tandem to record the precise time of entry and exit from the site. _utmb is deleted upon browser closure, while _utmc expires 30 minutes after your last page view.
  • _utmz: This persistent cookie stores referral information, such as the source of your visit and search terms used. It expires after 6 months.
  • _utmv: Used for Google Analytics, this permanent cookie classifies the type of visit and has a 24-month expiry from the last visit.

The Real You Clinic offers the best and most effective aesthetic treatments, safely administered by a qualified and experienced GP and Aesthetic Doctor, Dr Kathryn Taylor-Barnes.

Providing Excellence with Assurance

Proudly regulated by the Care Quality Commission (CQC) and fully insured by Cosmetic Insure for your peace of mind in our medical aesthetic treatments.

General medical council

Upholding the Highest Standards

Licensed and Regulated by the General Medical Council (GMC) for Trusted Medical Excellence.